Terms & Conditions
Welcome to Curtains.com, an online retailer (the “website”, “platform”) operated by Soft Furnishings Ltd, registered under company number 09976197 (the “company”, “us”, “we”) with its registered office at Unit 130 Exmouth House, 3-11 Pine Street, London, EC1R 0JH, UK. Our VAT number is 234561614.
By using or accessing the website, you agree to the terms and conditions hereafter, which govern the relationship between Soft Furnishings Ltd and each customer. If you do not agree to be bound by these terms and conditions, you may not use or access this Website. These terms and conditions may change from time to time so please check and read them regularly.
Any statutory consumer rights enjoyed by you are not affected in any way by these terms and conditions of sale.
Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Service Team by email.
Terms and Conditions of Sale
Prior to your order we recommend that you take advantage of our free swatch order service and customer support team if you have any concerns.
1. Products & Representation
The products listed on our website are photographed and sometimes digitally rendered. We do our very best to ensure that the products and their descriptions are listed accurately and are a true representation, however we will not be held liable for the variations including, but not limited to, the list below:
1.1 Individual PC and monitor settings may vary and along with this the appearance of shade, tone and fabric.
1.2 Variations can occur with dyes and batch fabric printing.
1.3 Due to fabric colour batching, we advise that you do not use any previous orders for colour or pattern matching.
1.4 Pattern swatches may not show the complete pattern range of a fabric.
1.5 Whilst all our products are made to the highest quality, due to fabric cutting there is an allowance variance of +/- 3 cm on all product orders. Allow for a 5% variance in pattern matching. Any product sizes falling within the allowance will not qualify for any refund or compensation.
2. Acceptance of Order
Order acceptance will be at the point of cleared payment. We will endeavour to contact you if we have any issues with your order or products ordered. We cannot be held liable for order cancellations for reasons that are beyond our control. We also have the right to cancel your order if:
2.1 We have insufficient stock to make and deliver the goods ordered or if a product you have ordered has become discontinued.
2.2 If you have placed your order from an island or country where we do not deliver.
2.3 If there has been an error on the pricing listed on the website.
3.1 At Curtains.com we offer Made to Measure curtains, we cannot alter or cancel your order nor can we accept returns or refund requests due to the bespoke nature of the order. This includes curtain accessories and cushions.
3.2 Please take care to check all the measurements provided to us and on your emailed order confirmation.
3.3 If you are unsure about any of our products or how to measure, please get in touch with our Customer Support Team or refer to our online Measuring Guide. You can find our Measuring Guide here: https://curtains.com/measuring You can find information about Returns here: https://curtains.com/delivery-and-returns
4. Purchase & Price
4.2 The price is as per the price described on the website and on your order confirmation.
4.3 Prices are subject to change without notice.
4.4 Delivery charges will depend on your order and the size and weight of products ordered. Deliveries to certain areas may be subject to extra charges after an order has been placed, e.g. Republic of Ireland and Channel Islands, we will inform you of the extra charge if there are any. You will have the option to accept the charges or cancel your order if you are not happy with the additional charge.
4.5 Before you place your order, we reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on this website and it is your responsibility to read these terms and conditions on each occasion you use this website.
4.6 Purchases you make on the website must only be paid through the website’s payment facility, alternatively, you can call our customer service team on 0203-848-0800 to have them process your payment over the phone. We use SagePay to process our payments, this platform accepts payments from various major card types and Paypal. For more information on SagePay and the platform terms, please visit http://www.sagepay.co.uk/policies.
4.7 When you place an order, you authorise our technical partner Sage Pay Europe Limited to take payment for the purchase price and agree to our terms and conditions. Your order is deemed to be accepted once payment has been successful.
5.1 Delivery timeframes advertised are subject to delays for reason beyond our control and at peak times. Information on delivery times is as follows:
5.2 Any delivery days advertised relate to working days.
5.3 Delivery timeframes may be subject to delays at peak postal times.
5.4 Non Mainland UK delivery times may vary and are subject to additional cost. If there is an additional cost, you will be advised at the time of order and have the right to accept the costs or cancel your order.
5.5 Products must be signed for by someone over 18 years of age.
5.6 Any orders that are lost by the courier will be replaced free of charge following confirmation the order was lost while it was under their responsibility. For more information on delivery, please visit: https://curtains.com/delivery-and-returns
6. Returns & Refunds
In the rare event where our product may have been manufactured with a fault or damaged by a courier you have 48 hours from receipt of delivery to contact us to report the fault.
6.1 It is your responsibility to contact our Customer Service Team at the earliest possible time after noticing a fault and inform them of the full details of the fault.
6.2 We may require photographs, digital images or proof of the fault to resolve the issue for you.
6.3 You may be required to return the item to us for inspection.
6.4 Where we have confirmed the item has been supplied faulty or the courier has been responsible for a fault a full replacement will be given.
6.5 We are not required to provide a refund or replacement for any damage caused by the customer once delivery has been signed for.
6.6 You can see our full Returns, Refund and Cancellation Policy here: https://curtains.com/delivery-and-returns
We offer a 12 months’ warranty on all our Made to Measure Curtains and Readymade products.
7.1 Contact our Customer Service Team at the earliest possible time after noticing a fault.
7.2 We have a right to ask for any photographs, digital images etc of the fault to help us resolve the issue for you.
7.3 You may be required to return the item to us for inspection free of charge.
7.4 Where the fault is deemed that of the manufacturer or courier a full replacement will be given.
7.5 We are not required to provide a refund or replacement for any damage caused by the customer once delivery has been signed for.
7.6 The warranty on our products only cover manufacturing faults and do not cover the following:
- 7.6.1 Any shrinkage due to atmospheric conditions, up to 5%.
- 7.6.2 Any shrinkage due to unadvised steam cleaning or similar.
- 7.6.3 Where flame proofing or chemicals have been used to treat fabric after delivery.
- 7.6.4 Natural fading of fabrics and dyes.
- 7.6.5 Where unadvised storage or use has caused a defect.
- 7.6.6 Where the product has been altered after delivery.
- 7.6.7 Where the product has been sold on.
- 7.6.8 Non domestic or Business use.
- 7.6.9 Installed but not in accordance with our accompanying written instructions.
- 7.6.10 Normal wear and tear and exposure to the elements.
8.1 When using our website, you may notice that we offer recommendations, inspiration, suggest products we think you might like and could perhaps miss when you're browsing the site.
These suggestions and recommendations can be based on your past purchases, top sellers, ratings and recently-viewed products. We determine your interests and suggest new products you may like; additionally, we compare your interests and buying habits with the interests and habits of other customers, to show you relevant products.
9. Competitions, Campaigns and Special Offers
9.1 When you enter one of our competitions or other promotional offer cannott be used in conjunction with other offers. Please see the terms and conditions relating to any particular offer, which should be read in conjunction with these terms and conditions. Promotional codes, cash back offers and affiliate promotions are not valid for trade orders.
10. Price Promise Terms and Conditions
10.1. We'll match our competitor’s current UK store or website price.
10.2. The competitor’s item must be brand new, identical to ours (colour, size etc.), and offered on the same terms.
10.3. We and the competitor must have stock ready for delivery.
10.4. We must be able to verify the competitor’s price and stock position.
10.5. We’ll match the price of an item; not delivery charges or other services.
10.6. Cannot be used with any other offer. We will match only against the advertised price offered by the competitor, i.e. this does not include additional promotional activities such as clearance sales, loyalty card points, cashback schemes and voucher codes.
10.7. We will not price match against marketplace sites such as Amazon or auction sites such as Ebay.
10.8. All Price Promise transactions are carried out at the discretion of Curtains.com
10.9. We reserve the right to withdraw the Price Promise at any time.
Terms and Conditions for Using the Website
1.1 By registering for an account, or making a purchase on the website you confirm that you have understood and accepted the Company’s terms and conditions.
1.2 You warrant that the information you have supplied as part of the order or registration process is accurate, current and complete and that you will notify us of any changes. You are responsible for safeguarding the security of your account, including keeping your password confidential.
1.3 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
2.1 You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
2.2 We reserve the right to reject any registration and refuse use of the platform for any reason, at our sole discretion.
3. Conduct and Behaviour
3.1 You may only use the website and its services for its primary purpose.
3.2 In your interactions, you must at all times remain courteous and polite and not use any nicknames, comments, product descriptions or messages that are obscene, discriminatory, offensive or discourteous. good industry practice
3.3 You are responsible for all data transferred from your systems to our website and services and shall bear all liabilities in any way connected to such data and content.
3.4 You must not:
3.4.1 Use the website Curtains.com or any of its services for any unlawful activity.
3.4.2 Do anything that causes damage or disruption to the website or its services.
3.4.3 Send malicious information to any party using our services (including viruses).
3.4.4 Use the website or services for commercial solicitation, or use any data.
3.4.5 Provide us with false, inaccurate or misleading information.
3.4.6 Attempt to manipulate transactions or tamper with the website in any way.
4. Use of Data
4.2 We agree to use customer information solely for the purpose of completing transactions and not store buyers’ data subsequently or pass it on to third parties.
5. Disclaimer of Warranties
5.1 We do not represent or warrant that the website will be error-free, uninterrupted, free from third party attacks or otherwise available at all times to meet your requirements.
5.2 We make no representations or warranties with respect to this website or its contents, which are provided for use "as is" and on an "as available" basis. We disclaim all warranties, express or implied, including without limitation the implied warranties of title, non-infringement, merchantability, quality and fitness for a particular purpose, with respect to this website and any website with which it is linked. We do not warrant that this website, its servers or e-mail sent from us will be free of any harmful components (including viruses). We also make no representations or warranties as to whether the information accessible via this website, or any website with which it is linked, is accurate, complete, or current. You accept that our owners, officers, directors, employees and other representatives shall have the benefit of this clause.
5.3 The information and all other materials on this website are provided for general information purposes only and do not constitute professional advice. It is your responsibility to evaluate (or take professional advice on) the accuracy and completeness of all information, statements, opinions and other material on this website or any website with which it is linked. Trojans, adwares, worms, spam). obtained from or via our website without our prior consent.
6. Limitation of Liability
6.1 To the fullest extent permissible under applicable laws, the company excludes liability for damages of any kind arising from the use of the website including, without limitation, direct, indirect or punitive damages, loss of profits, loss of business loss of data and any consequential loss, claims or remedies in tort, whether or not arising from its negligence.
7. Force Majeure
We will not be obliged to fulfil the responsibilities detailed in the terms and conditions in circumstances beyond reasonable control. These include but are not limited to earthquakes, floods, fire, plague or other natural disasters, terrorism, riots, civil disturbances, war, strikes, nuclear or chemical contamination, failure of public infrastructure, national emergency, inclement weather or acts of God. Duties and obligation will be postponed for the period of the Force Majeure.
8. Third Party Links
8.1 To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for:
8.1.1 the privacy practices of such websites,
8.1.2 the content of such websites, including (without limitation) any advertising,
8.1.3 the use to which others make of these websites or resources, nor for any content, products, goods or other materials or services on or available from such websites or resources or damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
9.1 All trademarks, service marks and trade names of Soft Furnishings Ltd. used in the site are trademarks or registered trademarks of Soft Furnishings Ltd.
10.1 The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of Soft Furnishings Ltd. The collective work includes works that are licensed to Soft Furnishings Ltd. Copyright 2016, Soft Furnishings Ltd. ALL RIGHTS RESERVED. Permission is granted to electronically copy portions of this site for the sole purpose of placing an order with Soft Furnishings Ltd. or purchasing Soft Furnishings Ltd. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Soft Furnishings Ltd. or to purchase Soft Furnishings Ltd. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by Soft Furnishings Ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
11. Participation Disclaimer
11.1 Soft Furnishings Ltd. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Soft Furnishings Ltd. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Soft Furnishings Ltd. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Soft Furnishings Ltd. in its sole discretion.
- Conditions – means these terms and conditions and the Special Conditions
- Product – means a product displayed for sale on the website
- Product Description – means that part of the Website where certain terms
- Users – means the users of the website collectively
- Personal Information – means the details provided by you on registration
- We/us – means Soft Furnishings Ltd t/a Curtains.com
- Website – means the website located at www.curtains.com or any subsequent
- Cookies – means small text files which our website places on your computer's conditions in respect of the individual Product are provided
- United Kingdom – means England, Wales, Scotland and Northern Ireland
- You – means a user of this website.