Self Return Instructions
This gives you the freedom to find the best options for yourself.
Please prepare the product you are returning as a single parcel, in an unused, resalable condition (with no heading tapes pulled for pencil pleat curtains) and in its original undamaged packaging and labelling. Upon receipt into our warehouse, the product will be quality checked to ensure these conditions have been met.
With a self-return method, liability for the product remains with you until the shipment has been delivered to our warehouse, therefore, we would recommend considering an insured and signed for route to protect you.
Please reference your order number on the outer packaging.
The address to send the parcel to is:
3-11 Pine Street
After you have shipped your product/s:
If the quality check is approved, we will confirm with you and process your exchanged item(s) or issue your refund accordingly provided it is in agreement to our terms and conditions.
If your original order benefited from free outward shipping and returning (part of) your order results in the sale value to fall below £99, you will be charged for the outward shipping for the returned products.
Should a product fail its quality check no refund will be made and arrangements for the product to be returned back to you, including any costs incurred, will be with yourself.