Delivery & Returns

Delivery

We ship worldwide. If you have any questions regarding delivery, or if your area is not listed but you would like to order, then please do not hesitate to get in touch with our customer support team on support@curtains.com or by calling 0203-848-0800.

Please select a section below for more details.

Courier

Curtains.com (Soft Furnishings Ltd.) delivers both nationally and internationally, using our nominated courier and delivery partners. Courier deliveries will require a signature and will have a tracking number.

Made to Measure

Made to Measure Curtains will be delivered within 3-4 weeks and an Express Made to Measure Curtain service is available by getting in touch with us directly, these will be delivered within 7-10 working days.

Ready Made

The delivery lead times and courier are indicated on each product page for the relevant product.

Curtain Poles & Accessories

Curtain poles and accessories will be delivered within 1-3 working days.

Swatches

Swatches include free delivery and will be delivered by Royal Mail within 1-3 working days.

Please note that all delivery times advertised are subject to industry delays, strikes and are also subject to delays during peak seasons.

 
 
 
 
 
 
 
 
 

Delivery Prices

Please refer to the delivery destinations, free delivery thresholds and rates table below:


Mainland United Kingdom

Product Type

Price

Currency

Ready Made Curtains*

3.95

GBP

Ashley Wilde Readymade Curtains

7.00

GBP

Curtain Poles

9.50

GBP

Made to Measure Curtains

7.00

GBP

Tiebacks

3.50

GBP

Curtain Hooks

3.50

GBP

Curtain Holdbacks

3.50

GBP

Made to Measure Swatches

0.00

GBP

Free Delivery Over £99.00

* All Ready Made Curtains have a £3.95 delivery charge, with the exception of Ashley Wilde Ready Made Curtains where delivery is £7.00.


Spain, Belgium, France & Germany

Product Type

Price

Currency

Ready Made Curtains

25.00

EUR

Curtain Poles

25.00

EUR

Made to Measure Curtains

25.00

EUR

Tiebacks

20.00

EUR

Curtain Hooks

20.00

EUR

Curtain Holdbacks

20.00

EUR

Made to Measure Swatches

0.00

EUR

Free Delivery over EUR500.00

Please note you will be charged shipping based on product type. If ordering from different product types, a shipping cost will be added per product type ordered. The maximum shipping cost per order is £12 for UK delivery and €35 for deliveries in Europe. To qualify for free shipping in the UK, customers must spend over £99, for free shipping in Europe customers must spend over €500. 

Tracking Information

We will notify you via email when your parcel has been dispatched for delivery. For courier dispatches we will endeavour to always provide you with the tracking number and courier name at the time of dispatch notification.

Returns

Please select a section below for more details.

Product Images

The products shown on the Curtains.com website are either photographed or digitally produced. The varying settings of monitors, screens on PC’s and handeheld devices can make the colour and shades of fabric appear differently to the actual colour, due to this we strongly recommended that you take advantage of our free fabric samples to ensure you choose the right fabric colour before confirming your order.

Measurements

It is highly important that you are sure about the product sizes of the curtains ordered. We urge you to double check your order and that all measurements taken are correct as all our made to measure curtains, cushions and tiebacks are made to your precise requirements. As it is a bespoke product custom made to your specifications and suitable only for your use we cannot accept any cancellations or returns.

Curtains.com cannot be held responsible if you dislike the colour or the general quality of the product. This does not affect your statutory rights.

You can return any readymade product by issuing notice in writing to support@curtains.com or calling our support team on 0203-848-0800 within 30 days of the goods being received as in conjunction with the consumer’s rights act 2015.

What we need:

To qualify for a refund, you must return the product(s) in a single parcel, in an unused and resalable condition with no heading tapes pulled and in its original packaging and labelling.

If you would like to return your product, you will be asked to provide the following:

- Your order reference number
- The reason for the return
- Your preferred mode of return

(In the event of a collection, we additionally require: collection address, contact number, preferred collection date)

Your return must be acknowledged and you must be issued with a returns authorisation number by a member of our team before proceeding.

The returns process

Your return label and information will be arranged within 48 hours (excluding weekends and holidays) from request of return. Your unique returns authorisation number will be reflected on the return label that will be provided to you.

You will be required to re-pack and take reasonable care of the goods whilst the goods are in your possession.

Curtains.com will arrange the return on your behalf from one of the options below:

UPS Access Point Drop-off

We will liaise with you to confirm a suitable UPS Access Point Drop-off location for you to drop off the parcel at your convenience. The returns label will be emailed over to you to be printed off and applied to the outer packaging*. Once the goods have been received by the UPS Access Point the goods will be picked up and delivered to our returns department the following day. You can search UPS Access Point Drop-off locations based on a postcode here: https://www.ups.com/dropoff

UPS Scheduled Collection

We will liaise with you to confirm a suitable weekday (Monday to Friday only) for UPS to collect from a nominated address anytime between 9am and 6pm on your nominated day. The returns label will be emailed over to you to be printed off and applied to the outer packaging*. The goods will be picked up and delivered to our returns department the following day.

Unfortunately, we are unable to always specify a collection time so someone would need to be available at the collection address at all times. In the event of a failed or missed collection on your part, you will be required to revert to the Access Point Drop-off option.

Once we have received and checked the returns, verified that they are in a resalable condition, we will issue you with the refund.

If you are unable to print the returns label for delivery/collection, then please advise our customer support team when requesting your return who will gladly help choose the correct option for you.

Return charges explained:

We charge you for the service used to return the product(s):

UPS Scheduled Collection: £12.00
UPS Access Point Drop-off: £7.00

All returned products require an additional administration fee of £5.00 per product.

Returns for altered products

As the curtains are altered to a bespoke length custom made to your specifications and suitable only for your use we cannot accept any cancellations or returns.This does not affect your statutory rights.

Faulty returns

In the unlikely event that a product has been received faulty, you will additionally be asked to provide:

- Your order reference number
- Full details of the fault and reason for the claim
- Provide photographic evidence clearly showing the fault

If the product is damaged upon delivery, please make a note to the driver or on the waybill of this. Charges for authorised and accepted faulty products will be covered by Curtains.com and a replacement product will be provided. In the event the product has been discontinued, a full refund will be issued.

Curtain Poles

The readymade product returns process applies to curtain poles although due to the irregular parcel shape and only specific carriers being able to accept these parcel dimensions, the return charge for a Curtain Pole is £35.00.

Curtain Accessories

The readymade product returns process also applies to cushions, tiebacks, holdbacks and hooks. Please refer to the readymade returns tab for more information.

Alterations - We offer curtain drop alterations service for ready made curtains at an additional fee per pair of curtains excluding delivery. The tolerance for alterations is ~1cm and alterations are completed within 7-10 working days. Please get in touch with us for alteration prices and delivery charges.

We’re here to help dress your window and make your house a home. We have our head office in London, with a dedicated team of customer support staff to help with any questions. We hand pick all the curtains featured on our site to make your decision easier, we only select the best in quality so we can make sure you’re not disappointed. We sell a selection of curtains and accessories including curtain poles, finials and matching cushions.




0203 848 0800 Mon - Fri   9am - 8pm
             Sat   9am - 6pm


Our dedicated customer support team is here to help with any questions you may have. Feel free to give us a call or send us an email.


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